Wood Collection Warranty & Return Policy
***College Account customers - Please see your school's College Account page for Warranty and Return information. ***6 Month Warranty and 30 Day Return Policy
TimberNest recommends that you measure the area in the room where the products are to be positioned beforehand to ensure that there will be no obstruction of doors, windows, etc. because shipping costs are non refundable after the products have been shipped!
Wood Collection Shipping
Who is the carrier?UPS Ground delivery service M-F.
What is the shipping cost and how long does it take to get here?
Before checking out, you can use the “Estimate Shipping Costs” link in the shopping cart. Select your items, click on the link and enter your zip code for shipping costs and transit time.
How long does it take for the product to ship out?
We normally process orders within 1-2 business days. We can also delay the shipment if so desired. See below.
How do I request a specific ship date?
We can delay the shipment if so desired. During the checkout process at Order steps 1 and 3, there is a field to enter special shipping instructions. This is where you can request a specific date and we will usually be able to honor it within a one to three day window. It depends on the carrier.
Is a signature required?
No. UPS will deliver the packages without obtaining a signature (if driver feels it is safe). This service is available at an additional cost, please contact us.
Is shipping offered to points outside the USA?
Yes, however, our website calculates shipping costs only for the 48 states. If you are outside the contiguous US, you may contact us for a shipping quote, or proceed with an online order. No credit card information will be required until after we contact you with a shipping quote.
What if I want to cancel the order after it was shipped?
If UPS has not delivered the package, call us to have the packages rerouted back to us and/or REFUSE THE DELIVERY. Refuse in person or by leaving an obvious note for the driver. This will send the package back to us at a reduced shipping cost. You will be responsible, however, for the total shipping cost both ways. See Return Policy.