TimberNest

Wood Collection Warranty & Return Policy

***College Account customers - Please see your school's College Account page for Warranty and Return information. ***

6 Month Warranty and 30 Day Return Policy

TimberNest recommends that you measure the area in the room where the products are to be positioned beforehand to ensure that there will be no obstruction of doors, windows, etc. because shipping costs are non refundable after the products have been shipped!

*** Warranty *** TimberNest products are warranted for 6 months from the date that the product is shipped. During this time, we will replace components that TimberNest considers defective due to materials or workmanship. If you notice a defect, you must call TimberNest and speak to a customer service representative first then email a picture(s) to info@timbernest.com. We will review the pictures, and if upon our review, we consider the component to be defective, we will ship out a replacement part(s). Components will not be warranted for defects or damages due to user misuse or neglect, the elements, acts of nature or fire. After 6 months, TimberNest is not obligated to replace components for any reason. Shipping Damages: If product damage results from shipping, and is confirmed with the carrier at the time of delivery, refuse the shipment then call us to report the refusal. If product damages are noticed after delivery, you must notify us within 14 days of the product delivery date, and also email us pictures of the components and the packaging. Upon our receipt of the returned products, or upon our review of the pictures, if the damages are assessed as a result of shipping, we will submit a claim to the carrier and send you the replacement component(s) via the standard ground delivery service. You will not be responsible for any additional charges resulting from shipping damages.

*** Product Return and Refund Policy *** TimberNest product returns are accepted if the product-ship date of the return is within 30 days from the date the customer receives the product. If the product-ship date of the return is after 30 days of the product delivery date, no refunds will be given. Orders canceled prior to shipping receive a full refund. To obtain a refund after the products have been shipped, the products must be returned to TimberNest at the address below. The products must be packaged in the original containers. Products must be packaged properly to avoid damage during shipping. All shipping costs are paid by the customer. This includes the original shipping cost and the return shipping cost. It is the responsibility of the customer to send the returning products back to TimberNest. We will not provide call tags. If the products return undamaged and in new condition, the customer will receive a refund equal to the purchase price less the original shipping cost. If the products return damaged and/or in less than new condition, because of customer handling or improper customer packaging, the customer will receive a refund equivalent to the purchase price less costs to repair or replace the damaged product component(s), and less the original shipping cost.

*****Send returns to: ***** TimberNest * 6017 S Nc 55 Hwy, Fuquay Varina, NC 27526